Website & Apps Terms & Conditions-Professional


Welcome to our website and/or apps. If you continue to browse and use this website and/or apps, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our Privacy Policy govern Byngo Yazilim ve Danismanlik A.S. relationship with you in relation to this website and/or apps. We recommend that you print a copy of these terms for future reference. If you do not agree to these terms of use, you must not use our site and/or apps.

The content of the pages of this website and/or apps is for your general information and use only. It is subject to change without notice. Please check this page from time to time to take notice of any changes we made, as they are binding on you.

Our liability

Byngo is an organisation that manages certified practitioners and is not the provider of services to the client. Byngo is liable to manage technical and marketing support to meet users and practitioners on the social platform. Accordingly, Byngo is not the customer; users who will be charged for sessions are customers of practitioners. All of our practitioners must be certified and are regulated by their respective regulatory bodies.

Byngo provides the video conferencing platform and administrative services only. Byngo will not accept liability for any loss or damage resulting from contact or work with the practitioner. Any complaint against the practitioner should be raised with the practitioner in the first instance and, if necessary, escalated to their respective member organisation. and the Byngo apps are operated by Byngo Yazilim ve Danismanlik A.S, Akdeniz Mahallesi, Cumhuriyet Blv., No:88 D:601 Konak, İzmir, Republic of Turkey.

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site and/or apps or to your downloading of any content on it, or on any website and/or app linked to it.



The practitioner is obligated to execute all classes bought by the clients. If the practitioner does not attend the sessions without any notice to the customer and Byngo less than 24 hours their account shall be suspended or deleted, also the practitioner will not be paid for that session which he/she is not being attended on time.

For any schedule change before the last 24 hours for paid sessions, users and Byngo are needed to be informed and users should confirm the change on the schedule. This conversation should be done on the messaging section of Byngo or through Byngo support.


Customer and the practitioner can only communicate through the messaging section on Byngo and cannot communicate outside of the Byngo app or website. If there is any technical issue, the practitioner is responsible for contacting the Byngo support team and cannot offer the user alternative methods of communication.(ex: zoom, whats app, etc.) In such action Byngo will terminate the contract without any notice and the practitioner will not be taken back to the platform in the future.


Byngo practitioners will be stating their session prices that will be seen by users to purchase. The practitioner will be free to determine the service price for users unless it is higher than they provide at any other online platform in the market.

Byngo will be receiving all payments from users.At the end of each month all practitioners will be paid according to their remaining balance that they can follow on their Byngo professional account.

Byngo will get %30 of the practitioner’s session price that has been set by them. So when the user makes payment to Byngo for a session, %30 of it will stay at Byngo as commission and the practitioner will be paid as %70 of the session price at the end of the month.

All practitioners shall invoice all sessions that they had through Byngo app in order to be paid. In case of not invoicing to Byngo, commission will be %45 due to taxes that will be paid for the practitioner.


As a practitioner you are solely responsible for determining your obligations to report, collect, remit or include in your fees any applicable VAT or income taxes.

Tax regulations may require us to collect appropriate tax information from practitioners, or to withhold taxes from pay-outs to practitioners, or both. If a practitioner fails to provide us with the required documentation under applicable law (e.g. a tax number) to alleviate our obligation (if any) to withhold taxes from pay-outs to you, we reserve the right to withhold pay-outs up to the tax-relevant amount as required by law until resolution.

First Session (Consultation Session) with New Users/Practitioners

The first consultation sessions will be provided for free to the user for a new practitioner in all categories. The consultation session shall be maximum 30 minutes and shall aim to understand the user's needs and planning schedule, not a free session of practice.The consultation session must be done through the Byngo app as well.

Posts on Social Media

Practitioners can post a picture or video from their sessions as soon as the user allows. The practitioner must get a written confirmation from the user to post any visual from the session and Byngo is not taking any responsibility for any complaint about this subject.

All practitioners shall tag or mention Byngo app for any social media posts if it is related with Byngo sessions.If it is being noticed that any picture or video has been posted without tagging/mentioning Byngo, Byngo will ask the practitioner to update or delete the post.If the practitioner will insist to post visual without tagging Byngo, it might cause a result cancellation or suspending the Byngo account.


In the case of cancellation of a session by either coach or user 12 hours before the session, the practitioner will not be paid for the cancelled session.
If a practitioner cancels the appointment after the last 12 hours,the practitioner will be not be paid again.
If the user cancels the appointment after the last 12 hours fee will not be refunded and practitioner will be paid for that session as well as Byngo.


The practitioner can suspend or delete the professional account anytime as soon as providing all paid sessions to users through Byngo. In the contrary case, Byngo might not pay the remaining balance due to financial damage and preserve its right to compensate the loss.

Ranking/ Viewing Rules

Ranking will be monitored by Byngo app management and depends on some algorithms and issues which are confidential and Byngo is not obligated to explain reasons to practitioners. There are some algorithms below that Byngo will decide the ranking of the practitioner profile.

Filling out the profile

The more the practitioner fill the profile the more chance to be placed at the top

Rating by users

This will be provided by Byngo as pop-up after each session

Review number

This will be provided by Byngo as pop-up after each session.

Availability on Byngo calendar.

The more the practitioner has availability for Byngo users the more chance to be placed at the top.


Due to confidentiality none of sessions can be recorded without user permission. In the contrary case, Byngo is not responsible for any negative user reaction or any legal action regarding the issue and the practitioner account can be suspended or even deleted.

Website and/or Apps content

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website and/or apps for any particular purpose. We acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent of the law. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website and/or our apps meet your specific requirements. The site and/or apps content is not intended to amount to advice on which you should rely or a tool for diagnosis. You must obtain professional or coach advice before taking, or refraining from, any action on the basis of the free content on our site.

We assume no responsibility for the content of websites and apps linked on our site and/or our apps. Such links should not be interpreted as endorsement by us of those linked websites and apps. We will not be liable for any loss or damage that may arise from your use of them.

This site and our apps contain material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited.

Accessing our site

Access to our site and our apps is made available free of charge, although online consultations are charged for.

We do not guarantee that our site and our apps, or any content on them, will always be available or be uninterrupted. Access to our site and/or apps is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site and/or our apps without notice. We will not be liable to you if for any reason our site and/or apps are unavailable at any time.

You are responsible for making all arrangements necessary for you to have access to our site and/or apps. You are also responsible for ensuring that all persons who access our site and/or apps through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

We do not guarantee that our site and/or apps will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform in order to access our site and/or apps. You should use your own virus protection software.

Linking to our site

You may link to our site and/or apps, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. Our site and/or apps must not be framed on any other site or app. We reserve the right to withdraw linking permission without notice. If you wish to make any use of content on our site and/or apps other than that set out above, please contact us in the first instance.

Applicable law

Your use of this website and/or apps and any dispute arising out of such use of the website and/or apps is subject to the laws of the Republic of Turkey. Any legal action or proceeding arising out of or relating to this agreement shall be instituted in the courts of Izmir/Turkey.

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© 2020 Byngo Yazilim ve Danismanlik A.S.

Privacy Policy
Terms and Conditions
Tel: + 90 232 484 9192
Address: Akdeniz Mahallesi, Cumhuriyet Blv., No:88 D:601 Konak, Izmir, Republic of Turkey.

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